FAQ

❓ Frequently Asked Questions

Everything you need to know about shopping with Zido.

🏢 About Zido

What is Zido?

Zido is an online fashion destination offering stylish, quality products designed to help you look and feel your best.

Where is Zido located?

3298 Euclid Ave
Santa Barbara, California 93101
United States

How can I contact Zido?

You can contact our support team anytime at contact@zido.shop.

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed

🛒 Orders

How do I place an order?

Simply add your desired products to your cart, proceed to checkout, and complete payment using one of our secure payment methods.

Will I receive an order confirmation?

Yes. After placing your order, you'll receive an order confirmation email containing your order details.

Can I modify my order after placing it?

If your order has not yet entered processing, please contact us immediately and we'll do our best to assist.

Can I cancel my order?

Orders may be canceled before processing begins. Once an order has been shipped, cancellation may no longer be possible.

🚚 Shipping

Where do you ship?

We currently ship exclusively within the United States.

How long does processing take?

Orders are processed within 0–2 business days.

How long does shipping take?

Delivery typically takes 5–8 business days after shipment.

Do you offer free shipping?

Yes. Orders of $125 or more qualify for free shipping.

How much does shipping cost?

Orders under $125 are charged a flat shipping fee of $15.

Can shipping delays occur?

Occasionally, weather conditions, holidays, carrier issues, or high shipping volumes may affect delivery times.

📦 Order Tracking

How do I track my order?

Once your order ships, you'll receive a tracking number via email.

When will tracking information become active?

Tracking information may take 24–72 hours to update after shipment.

My tracking number isn't working. What should I do?

Please allow up to 72 hours for updates. If the issue continues, contact our support team.

🔄 Returns & Refunds

What is your return policy?

Eligible products may be returned within 30 days of delivery.

Do you accept exchanges?

Yes. We accept eligible exchanges within 30 days of delivery.

How do I start a return?

How long do refunds take?

Approved refunds are generally processed within 14 business days.

Do you charge restocking fees?

No. Zido does not charge restocking fees for approved returns.

👗 Products & Sizing

How do I choose the correct size?

Please refer to the Size Guide available on each product page.

What if I receive a damaged item?

Please contact us within 30 days of delivery and include photos of the issue so we can assist you promptly.

Will product colors appear exactly as shown?

We strive for accuracy, but slight color variations may occur due to screen settings and lighting conditions.

💳 Payments

What payment methods do you accept?

Shop Pay, Shop Pay Installments (when eligible), Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal.

Is checkout secure?

Yes. All transactions are processed through secure, encrypted payment gateways protected by SSL technology.

What currency do you use?

All prices are displayed in United States Dollars (USD).

🔒 Privacy & Security

Is my personal information secure?

Yes. We use industry-standard security measures to protect customer information.

Do you sell customer information?

No. Zido does not sell customer personal information.

📚 Helpful Resources

For more detailed information, please visit the following pages:

✨ Still Need Help?

If you can't find the answer you're looking for, our support team is always happy to assist. Contact us anytime at contact@zido.shop.